Company History

Topaz Services started as San Francisco Reservations in 1986, a destination-based hotel reservation service.  

By calling a toll-free number, a caller was able to speak with one of our hotel reservations agents, who had access to the rates and availability of nearly all San Francisco hotels.  Using the caller’s preferred price-range, hotel location and desired amenities, the agent would suggest several “Best Values” and make a reservation at the callers chosen hotel.

Due to a productive relationship with San Francisco Reservations, in 1993, a popular San Francisco Boutique Hotel company asked Topaz to become the reservation department for a newly acquired hotel that was going through a complete renovation.  Remotely linking to the hotel’s rates and inventory, Topaz processed reservations for the property as if Topaz reservations staff were on-site. Since then, Topaz has been offering on-demand voice reservation processing to hotels and hotel management companies nationwide.

In 1994, when the Internet was in its infancy, Topaz developed HotelRes.com, one of the earliest hotel reservation sites.  HotelRes.com made the hotel information being used for San Francisco Reservations available to Internet users. A few years later, Topaz made that Internet reservation technology available to the San Francisco Convention & Visitors Bureau and a number of local hotels allowing them to accept reservations over the Internet.  That product has been updated over the years and is available to hotels and hotel reservation companies as BookAbility.

Currently with its offices in Oakland California, Topaz continues to offer voice and Internet reservation processing services to the hotel industry.