A mid-sized Property Management Company was in need of a multi-property, high revenue producing Internet and Voice Service provider.
Topaz Services provided the solution. The hotel management company chose Topaz’s reservations technology and services including; its multi-hotel booking engine, BookAbility, and private label voice center, ResOnCall. Two-way connectivity, enabling updates of rates, inventory and reservation delivery to the properties AutoClerk Property Management Systems has been included for the hotel group.
“With Topaz we can showcase all of our hotels on our website with easy booking technology and have central reservations via one system. The full two-way connectivity with our AutoClerk PMS will eliminate extra labor costs and data entry errors,” said Carl Doughty, President of Pacific Plaza Hotels.
With BookAbility’s (multi-hotel reservations technology), users of pacificplazahotels.com will experience a newly designed booking venue offering all lodging choices within the Pacific Plaza Hotel family, with color photos, detailed information, and real-time availability calendar. For personalized service, the website user can choose to call the toll-free number on the site and speak with one of Topaz’s customer service agents to make their reservation.
“The additional revenue generated by Topaz Services was $10,000 for the first month that our Santa Rosa property was live with their Voice Center. This is revenue that we would not have captured on our own”, said Carl Doughty, President of Pacific Plaza Hotels. “We are pleased to have been chosen by Pacific Plaza Hotels to provide both Internet and voice reservation capabilities for their managed properties. This project has allowed us to use our full range of revenue enhancing services”, said Eric Gustavson, President of Topaz Services. “We appreciate being able to streamline the reservation process for this fine hotel management company and increase their properties’ exposure on the Internet.”.