Topaz increases hotel revenue and decreases operational expenses through outstanding contact center and technology services.
Your trusted hotel partner since 1986,
Topaz increases revenue through outstanding call handling and technology services.
Your trusted hotel partner since 1986, Topaz increases revenue through outstanding call handling and technology services.
We’re your virtual reservations department and contact center.
As your on-demand contact center, our reservation sales associates are always available to provide full or supplemental reservation department services. We’re here to ease the workload of your on-site team, allowing them to focus on in-house guests, while you feel secure knowing that your callers receive the same outstanding customer experience.
We’re your virtual reservations department and contact center.
As your on-demand contact center, our reservation sales associates are always available to provide full or supplemental reservation department services. We’re here to ease the workload of your on-site team, allowing them to focus on in-house guests, while you feel secure knowing that your callers receive the same outstanding customer experience.
Brandon Burtis,
Corporate Director of Revenue, Pacifica Hotel Group
“We have been consistently north of 20-25X ROI with what we are spending with Topaz.”
“Their team is driving consistently higher ADR than what we’re seeing in a lot of our other channels, which is a testament to the personable component of the voice channel that you don’t get online.”
Brandon Burtis,
Corporate Director of Revenue, Pacifica Hotel Group
Brandon Burtis,
Corporate Director of Revenue, Pacifica Hotel Group
“We have been consistently north of 20-25X ROI with what we are spending with Topaz.”
“Their team is driving consistently higher ADR than what we’re seeing in a lot of our other channels, which is a testament to the personable component of the voice channel that you don’t get online.”
Brandon Burtis,
Corporate Director of Revenue, Pacifica Hotel Group
24 / 7 / 365
We’ve got you covered.
Whether your future guests call on weekdays, weekends, holidays, or in the middle of the night—
a friendly, professional Topaz associate is ready to answer the call and close the sale.
24 / 7 / 365
We’ve got you covered.
Whether your future guests call on weekdays, weekends, holidays, or in the middle of the night—a friendly, professional Topaz associate is ready to answer the call and close the sale.
We answer the call and capture the sale.
We are available to answer your calls and online chat requests 24/7/365, so your callers will always reach a reservation sales associate ready to welcome your future guest. Our management staff is just a phone call, e-mail, or instant message away for any needed coordination.
Topaz associates are trained to form genuine connections and are incentivized to turn calls into sales, leading to an average conversion rate of 72% of bookable calls.
We answer the call and capture the sale.
We are available to answer your calls and online chat requests 24/7/365, so your callers will always reach a reservation sales associate ready to welcome your future guest. Our management staff is just a phone call, e-mail, or instant message away for any needed coordination.
Topaz associates are trained to form genuine connections and are incentivized to turn calls into sales, leading to an average conversion rate of 72% of bookable calls.
Jenna Pizzo,
Topaz Reservations Sales Associate
“Working at Topaz brings me joy because it allows me to help people every single day.”
“I love informing guests of special amenities hotels have because it gets them even more excited for their stay. Additionally, if a guest calls and is stressed or upset and I am the one that is able to relieve that stress, it makes me feel very good about myself.”
Jenna Pizzo,
Topaz Reservations Sales Associate
Jenna Pizzo,
Topaz Reservations Sales Associate
“Working at Topaz brings me joy because it allows me to help people every single day.”
“I love informing guests of special amenities hotels have because it gets them even more excited for their stay. Additionally, if a guest calls and is stressed or upset and I am the one that is able to relieve that stress, it makes me feel very good about myself.”
Jenna Pizzo,
Topaz Reservations Associate
Selina Whitmore,
Guest, Inn at the Pier
“I want you to know how rare it is to meet a true professional and Jenna is one of them.”
“Her kindness and care were amazing and she really went beyond the call of duty!”
Selina Whitmore,
Guest, Inn at The Pier
Selina Whitmore,
Guest, Inn at the Pier
“I want you to know how rare it is to meet a true professional and Jenna is one of them.”
“Her kindness and care were amazing and she really went beyond the call of duty!”
Selina Whitmore,
Guest, Inn at the Pier
Smart integrations for flexible booking solutions.
Our proprietary C5 software easily integrates with most Central Reservation Systems and Property Management Systems and is now available for use in your own reservation department. C5 integrates with cloud-based systems like OPERA OHIP, Stayntouch, Vertical Booking-Zucchetti USA, and SHR’s Windsurfer. We also work with third-party services like Amadeus iHotelier and Sabre SynXis.
Smart integrations for flexible booking solutions.
Our proprietary C5 software easily integrates with most Central Reservation Systems and Property Management Systems and is now available for use in your own reservation department. C5 integrates with cloud-based systems like OPERA OHIP, Stayntouch, Vertical Booking-Zucchetti USA, and SHR’s Windsurfer. We also work with third-party services like Amadeus iHotelier and Sabre SynXis.
Heather Tinker,
Topaz Reservations Sales Associate
“The C5 system is so user friendly. I can see room options, pricing, and availability quickly and easily without a lot of maneuvering.”
“It allows me to maintain a good working conversation and keep the guest engaged and happy to be calling.”
Heather Tinker,
Topaz Reservations Sales Associate
Heather Tinker,
Topaz Reservations Sales Associate
“The C5 system is so user friendly. I can see room options, pricing, and availability quickly and easily without a lot of maneuvering.”
“It allows me to maintain a good working conversation and keep the guest engaged and happy to be calling.”
Heather Tinker,
Reservations Sales Associate
Curated training for every hotel.
Every hotel has its own story, brand, and unique character. Our hotel-focused training begins at Topaz University and is ongoing for all of our Reservation Sales Associates. It’s important to us that our associates present every aspect of your property with an “in-house” feel. We know we’re not just booking a room — we’re booking an experience.
Thanks to our stellar training and intuitive tech, Topaz Reservations Sales Associates extend brand consistency to offsite reservations, leading to an outstanding guest experience.
Curated training for every hotel.
Every hotel has its own story, brand, and unique character. Our hotel-focused training begins at Topaz University and is ongoing for all of our Reservation Sales Associates. It’s important to us that our associates present every aspect of your property with an “in-house” feel. We know we’re not just booking a room — we’re booking an experience.
Thanks to our stellar training and intuitive tech, Topaz Reservations Sales Associates extend brand consistency to offsite reservations, leading to an outstanding guest experience.
Pricing that works for you.
While voice reservations is a significant revenue driver, every hotel has unique income/expense goals. We get it. We will work together to determine the fee structure that works best for you.
Pricing that works for you.
While voice reservations is a significant revenue driver, every hotel has unique income/expense goals. We get it. We will work together to determine the fee structure that works best for you.
HOME
Voice services
Chat services
C5 technology
Topaz University training
Our history
HOME
Voice services
Chat services
C5 technology
Topaz University training
Our history
Our team
Latest news
