Topaz Services provides leading-edge Call Handling and Reservation Technology Services to the hotel industry. Our clients include Hotel Management Companies, Voice Reservation Services and Independent Hotel Groups. Topaz works in partnership with hoteliers to generate more revenue through intelligent client-centered distribution. From senior staff to voice center reservation sales associates and technology department staff, our focus is, “Genuine Hospitality.”


Reservations Contact Center

Convert more calls into reservations.  Clients benefit from consistent high levels of service and excellent call conversion rates.  Topaz Reservation Sales Associates (RSA’s) are trained, supervised, evaluated and participate in incentive programs in order to ensure the highest level of customer satisfaction.



Universal Call Center Booking Application

Our intuitive universal contact center web application is now available for use within your own reservation department. Designed specifically to facilitate the voice reservation process for hotels, this product is proven to deliver higher conversion rates.

  • “Topaz Services has proven to be an invaluable partner with a significant contribution to the success of our property. Their ability to adapt to the unique needs of our property is unparalleled. The longevity of their core management team and voice agents is what keeps us coming back.”–GARY GLODOWSKI, CRME, DIRECTOR OF REVENUE, THE LINE HOTEL

  • “We chose Topaz because the company holds a high priority on quality customer service and relationships. In addition, Topaz’ successful efforts in call conversion consistently brings more revenue to our bottom line.” Learn more–BASHAR WALI, PRESIDENT OF PROVENANCE HOTELS, PROVENANCE HOTELS

  • “I come to San Francisco every year and I have a preference for specific things like room type. Joanne took the time with me and she was very pleasant with me, going through all my options. It made me feel good. I have been planning this trip with my family over the past 3 days with hotels, airlines and restaurants and I have not spoken to anyone half as genuine as Joanne, and what a sweet voice she has. You have a gem in her.”–MS. STROTHER, FREQUENT GUEST (15 YEARS) OF HOTEL DEL SOL

  • “Keep the beautiful sounds of revenue cascading into our house. Have a great day!”–IAN PASTOOR , FRONT DESK MANAGER OF HOTEL CASCADA

  • “We have been working closely with Topaz Services, specifically as an extension of our in-house reservations team. In a time of “belt tightening” and “thinking outside of the box” to reduce expenses, and keep up the quality of service for which the Huntington Hotel is known, we decided on Topaz as our answer. The people who make up the Topaz team are conscientious of our parameters and very good communicators with the needs of the business, as the travel industry continues to change.” Learn more–GAIL R. ISONO, GENERAL MANAGER, HUNTINGTON HOTEL & NOB HILL SPA

  • “We appreciate the effort the Topaz team put into our launch with their Internet and voice reservations products. They have been extremely helpful and responsive to our needs throughout the process. We are off to a great start. The Topaz staff has more than met our requests and delivered revenue-producing results.” Learn more–TROY HAMMER, VICE PRESIDENT AND PRINCIPLE, C-TWO HOTELS

  • “Hotel Shattuck Plaza has been working with Topaz Services since our reopening in June 2009.The Topaz team provides an excellent level of service for the hotel. Reservation agents are friendly, professional and consistent. When greeting guests on arrival or departure we often receive really good feedback on what was booked and what was delivered. We credit this in part to the first impression the Topaz staff provide. We find this a very good partnership; Topaz has worked with us as a true partner to the hotels values and standards.” Learn more–EUAN TAYLOR, GENERAL MANAGER, HOTEL SHATTUCK PLAZA

  • “So glad to be working with Topaz again, I have known these folks for years. It has always been a mutually beneficial and prosperous arrangement. Our two staffs work together very efficiently and with great esprit de corp. The Topaz staff has a high conversion percentage and great customer service for our guests ResOnCall is a very cost effective service for Hotel Whitcomb to use.” Learn more–RALPH LEE , GENERAL MANAGER, HOTEL WHITCOMB

  • “We have had a strong working relationship with Topaz since we opened our original hotel in San Francisco, the Orchard Hotel in 2000. It was a clear choice to utilize ResOnCall for The Orchard Garden Hotel, when we looked at the call conversion rate and positive relationship we experienced with the Topaz staff throughout the years. Customer service and satisfaction is very important to us—we want to ensure that our guests’ calls are answered promptly and with the highest levels of customer care. The staff at Topaz helps us accomplish that.” Learn more–STEFAN MUHLE, GENERAL MANAGER, ORCHARD GARDEN HOTEL AND THE ORCHARD HOTEL

  • “Topaz continues to add revenue to our bottom line. The use of their Voice Center, ResOnCall makes sure that we answer and convert every possible call. This kind of call back up combined with E-marketing, their Internet booking engine, BookAbility and the AutoClerk PMS, gives us a complete solution.” Learn more–CARL DOUGHTY, PRESIDENT, PACIFIC PLAZA HOTELS