“We chose Topaz because the company holds a high priority on quality customer service and relationships. In addition, Topaz’ successful efforts in call conversion consistently brings more revenue to our bottom line.”
Extension of your In-house Team
As your on-demand reservations department, Topaz will ease the workload of your front desk staff, allowing them to focus on in-house guests, while you feel secure in knowing that Topaz Reservations Sales Agents are providing the same outstanding level of service to your callers.
We Answer the Call and Capture the Sale
We are available to answer your calls 24/7/365, so your callers will always reach a Reservation Sales Agent, ready to welcome your future guest. And our management staff is just a phone call, e-mail or instant message away for any needed coordination.
Topaz Agents are trained to form genuine connections with your callers and incentivized to convert calls into sales leading to our conversion rate of up to 90% of bookable calls.
Flexible Booking Solutions
While our Reservation Sales Agents are adept at working with multiple booking systems, our Technology department has developed the C5 Universal Call Center Agent Interface, designed to integrate easily with many popular CRSes.
C5 is now available for use in your own reservations department.
Hotel-Focused Training
We know your hotel is unique — it has its own style, character, and story. Our Reservations staff is trained in detail on each aspect of your property, in order to present it with confidence and convert the call into a booking.
To us, we aren’t just booking a room, we are booking an experience.
Flexible Pricing
The Voice Reservations Channel is seen as a significant Revenue Channel and increasingly so during this global pandemic. As your partner, and to help you meet your specific income / expense goals, we will work together to determine the fee structure that works best for you.