Latest News

November 29, 2022

Contact Information
Gabriel Ruiz
Vice President of Operations
510-628-4488
gabriel@topazservices.com

Topaz Services Announces Its Enhanced C5 Booking System Integration with Oracle’s Opera Cloud via OHIP

Topaz Services, a leader in reservation call handling for independent luxury and lifestyle hotels and a member of Oracle PartnerNetwork (OPN), announced the recent upgrade of its call center reservation platform, C5, to a more robust integration with the Oracle Hospitality Integration Platform (OHIP).

The OPERA Cloud Property Management System is a cloud-based platform  with key capabilities to help meet the needs of hotels of various sizes and complexities. Topaz Services’ C5 is an intuitive and dynamic user interface. Both systems benefit from innovative technology, allowing hotels to operate efficiently and provide guests with an exceptional hospitality experience.

C5 allows Topaz Reservation Sales Agents to convert more calls into reservations through its ultra-efficient architecture. Real-time inventory, rates and extensive hotel information is right at the agent’s fingertips. C5’s ease-of-use promotes agent confidence, allowing for a genuine connection with the caller and leading to increased call conversion and revenue generation.

Hotels currently subscribed to OHIP can add Topaz Voice Reservation Services as a key element of their distribution strategy. Integration is quick and set-up can be easy. As soon as Topaz’s user is enabled by the hotel’s OPERA administrator, the integration goes live.

“Access to group blocks and negotiated rates can be a challenge when integrating with third-party systems, but with OHIP, their retrieval is reliable and consistent,” said Eric Gustavson, President of Topaz Services LLC. “Our longstanding relationship with Oracle Hospitality and our enhanced integration with the OPERA Cloud continue to energize Topaz leading-edge technology for the benefit of all our hotel partners.”

 

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service.  To learn more visit: http://www.oracle.com/partnernetwork 

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About Topaz Services: Topaz works in partnership with hoteliers to generate revenue through intelligent client-centered voice reservation services. With its team of highly skilled, US based  Reservation Sales Associates and ultra-efficient, C5 booking platform, Topaz provides Central Reservation, Contact Center Services and web-based voice booking technology to independent luxury and lifestyle hotels & resorts. To learn more, please visit www.topazservices.com

 

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About Zaza Hospitality, LLC

About Topaz Services

November 16, 2022

Contact Information
Gabriel Ruiz
Vice President of Operations
510-628-4488
gabriel@topazservices.com

Topaz Services Selected by Zaza Hospitality, LLC to Provide Voice Reservation Services

Topaz Services, a leader in reservation call handling for independent luxury and lifestyle hotels, was chosen by Zaza Hospitality, LLC to provide Contact Center services to their four luxury properties: Hotel Zaza Dallas, Hotel Zaza Houston Memorial District, Hotel Zaza Houston Museum District, and Hotel Zaza Austin.

All four property locations are live on Topaz’s proprietary C5 Call Center booking platform which integrates with SHR’s Windsurfer. C5’s intuitive reservation system provides robust data and images to Reservations Sales Agents, allowing them to assist each caller, make a connection and create a positive guest experience. Topaz typically converts 55-60% of reservation calls into bookings.

Zaza Hospitality, LLC invites travelers into a unique sensory experience by combining the luxurious ambiance of a theatrical resort with the comfort and style of a boutique hotel. Striking the perfect balance between refinement and relaxation, extraordinary design meets complete functionality for business and leisure travelers alike. Elegant accommodations and sophisticated amenities provide consistently inspiring stays. From elite accommodations and extensive meeting space to culinary excellence and personalized service, the Texas boutique hotels offer diverse and exquisitely rendered experiences.

“We feel lucky to have found Topaz, they are the perfect complement to Hotel ZaZa – super attentive to detail, quick to address concerns, passionate and kind. Every layer of their service has been nothing short of excellent; we are pleased with their sales performance and our guests compliment the customer service. A match made in heaven!”, said Lisa Fuentes, Vice President of Brand Strategy, ZaZa Hospitality.

“We could not be more pleased with adding the Hotel Zaza collection to our portfolio of hotels,” said Eric Gustavson, President of Topaz Services. “We pride ourselves on Genuine Hospitality and that’s just what ZaZa Hotels’ guests expect and deserve. Our high priority on quality customer service results in superior call conversion, bringing more of our partner hotels’ revenue to the bottom line.”

About Zaza Hospitality, LLC

About Topaz Services

March 2, 2022

Topaz Services Announces Its C5 Booking System Integration With StayNTouch PMS

Contact Information
Gabriel Ruiz
Vice President of Operations
510-628-4488
gabriel@topazservices.com

Topaz Services, a leader in reservation call handling for boutique hotels and lifestyle hotels, announced the integration of its hotel call center reservation platform C5 with StayNTouch’s cloud hotel property management system (PMS).

StayNTouch and Topaz share the mission to empower the hotel’s staff to elevate guests’ experiences. StayNTouch does this through their intuitive and guest-centric cloud PMS which streamlines a hotel’s daily operations. And Topaz’s dynamic reservation user interface, C5, creates the opportunity for the Reservation Sales Agent (RSA) to sell the hotel as if on property. C5’s call-centric architecture gives the RSA exactly the information they need at the right time in the call. This efficient environment allows the RSA to build a genuine connection with the caller. The RSA can easily navigate through a call offering real-time rates and inventory, detailed hotel information and access existing reservations. C5’s attributes lead to higher conversions and increased revenue.

Hoteliers using StayNTouch can easily add Topaz Services as their voice channel as onboarding and system integration is efficient. A go live date is accomplished in as little as three weeks.

“We are excited to be entering this partnership with Topaz Services,” said Michael Heflin, CRO at StayNTouch, “C5 will empower StayNTouch customers by streamlining the call reservation process. Now, RSAs will have instant access to the critical information they need to make the reservation and engage with the prospective customer. In this sense, C5 will enable StayNTouch customers to worry less about making bookings, so they can focus more on doing what they do best 一 serving their guests.”

“With difficult staffing issues these days, it is even more important to put strong technological tools at the disposal of our reservations’ teams. C5’s data and image rich, ultra-efficient design, enables RSAs to connect with guests confidently and convert the call into a booking efficiently and accurately. As hoteliers implement strategies to drive direct business, the voice channel deserves a sophisticated booking tool. We are proud to partner with StaynTouch to give our hotel clients the best tools and resources possible,” said Eric Gustavson, President of Topaz Services.

About StayNTouch

About Topaz Services

February 23, 2022

Topaz Services Announces Its C5 Booking System Integration With Vertical Booking CRS

Contact Information
Gabriel Ruiz
Vice President of Operations
510-628-4488
gabriel@topazservices.com

Topaz Services, a leader in reservation call handling for boutique and lifestyle hotels, announced the integration of Vertical Booking’s Central Reservation System (CRS) with Topaz’s hotel call center reservation platform, C5.

Vertical Booking’s CRS online booking software allows its hotel clients to manage reservations on all channels. Now, with integration to C5, professional voice reservation support is also available to those clients through Topaz Services. Topaz Reservation Associates (RSAs) access real-time hotel rates and inventory as well as up-to-date information and unique selling points to turn callers into hotel guests.

C5 is designed specifically for the hotel voice reservation process and follows the natural rhythm of a call. It’s ultra-efficient, dynamic interface makes RSAs confident and comfortable allowing for a genuine connection between the agent and caller. This rapport leads to higher conversion rates, increased revenue, and a positive guest experience.

Topaz Services and Vertical Booking look to make things easier for hoteliers through quick and efficient onboarding and system implementation. Enabling Topaz as a booking channel in Vertical Booking’s CRS means bringing a trusted hotel partner into a hotel’s distribution strategy; the voice channel being imperative for driving direct booking opportunities into conversions.

“The all important voice channel deserves a sophisticated booking tool to enable RSAs to connect with clients and convert calls into reservations”, said Eric Gustavson, President of Topaz Services. “C5’s intuitive architecture and functionality make it easier for an RSA to engage with the caller and present a variety of guestroom and suite options, often resulting in upselling opportunities. Throughout the integration process, we have greatly appreciated having had the opportunity to work with the outstanding Vertical Booking team.”

“Vertical Booking USA is very pleased to integrate our CRS into Topaz’s hotel call center reservation platform, C5,” said Mark Lewis-Brown, CEO & President of Vertical Booking USA. “Many customers are still looking for the human touch and would prefer to book their next hotel stay by phone, making this integration particularly important for hoteliers looking to capture as many bookings as possible. The sophisticated C5 platform, now integrated with the Vertical Booking CRS, gives access to the property’s real-time inventory and room rates, offering Topaz’ RSAs the ability to provide the best possible customer service, resulting in more conversions and happier customers. It’s a win/win for all hoteliers.”

About Vertical Booking USA

About Topaz Services

February 16, 2022

Topaz Services Announces Its C5 Booking System Integration With SHR Windsurfer Central Reservations System

Contact Information
Gabriel Ruiz
Vice President of Operations
510-628-4488
gabriel@topazservices.com

Topaz Services, a leader in reservation call handling for boutique and lifestyle hotels, announced its integration of C5, their proprietary hotel call center reservation platform, with SHR’s Windsurfer CRS.

With this integration, Topaz Services is able to efficiently provide personalized reservation call handling services and support to client hotels who use the Windsurfer CRS connection. Using C5, Topaz Reservation Sales Agents (RSAs) benefit from full and instant access to a hotel’s real-time inventory and rates in Windsurfer.

C5’s intuitive, dynamic user interface allows RSAs to convert calls into reservations as if they were on-site. With extensive up-to-date hotel information and rates right at their fingertips, RSAs are able to quickly present and confidently promote each hotel’s unique attributes.

C5 was designed specifically for the hotel voice reservation agent environment for use at a central reservations office, or in-house at the hotel. The system mirrors the typical reservation call, offering the RSA all of the information needed at each point in the reservation process to effectively convert calls into reservations.

Core objectives to both SHR and Topaz Services are superb customer service, a positive guest experience and maximum revenue generation. Implementation requires little to no additional work, and onboarding is quick. Topaz is just a checkbox away from getting enabled as a booking channel in Windsurfer.

“The voice channel will always be a critical part of the reservations process for hoteliers, particularly as they implement strategies to drive and convert more direct business,” said Rod Jimenez, CEO of SHR. “We’re excited to work with Topaz to ensure call-center and front-desk agents have all the information they need at their fingertips to improve the experience and drive conversion during this crucial guest touchpoint.”

Eric Gustavson, President at Topaz Services, said, “Our objective has always been to better connect hotels with their guests. Integrated with Windsurfer, C5’s ultra-efficient design and information-rich environment not only enhances the ability for a RSA to connect with a caller, it allows for better conversion which brings more revenue to the bottom line for our mutual hotels. This obviously makes a win-win-win scenario for Windsurfer, Topaz and our joint clients. Our relationship with SHR is long standing and mutually supportive; we truly value that.”

About Sceptre Hospitality Resources (SHR)

About Topaz Services