C5 technology - TopazServices.com

C5

TM

ultra-efficient call center application

At Topaz Services, our culture of care is what drives us, and our C5 technology is the engine that makes everything hum. It’s an important part of what makes our reservations sales associates so good at turning calls into sales.

C5

TM

ultra-efficient call center application

At Topaz Services, our culture of care is what drives us, and our C5 technology is the engine that makes everything hum. It’s an important part of what makes our reservations sales associates so good at turning calls into sales.

Smart integrations for flexible booking.

The C5 Reservation System evolved from a knowledge base gained over 35 years of hotel reservations processing. C5 combines technical know-how and innovation into a powerful, sophisticated, and simple user experience.

Smart integrations for flexible booking solutions.

The C5 Reservation System evolved from a knowledge base gained over 35 years of hotel reservations processing. C5 combines technical know-how and innovation into a powerful, sophisticated, and simple user experience.

What is C5?

C5 (Cloud-Connected Call Center Console) is our proprietary cloud-based reservation software, designed specifically for use by the Reservations Sales Associate. C5 takes advantage of cloud technology to provide a stable and scalable reservations platform that integrates with modern CRS and PMS systems. The integration enables C5 to present up-to-the-minute hotel information and room availability to the reservations sales associate, in a specifically curated manner. All this ensures associates are fully knowledgeable about your property and able to confidently assist your prospective guests.

What is C5?

C5 (Cloud-Connected Call Center Console) is our proprietary cloud-based reservation software, designed specifically for use by the Reservations Sales Associate. C5 takes advantage of Cloud Technology to provide a stable and scalable reservations platform that integrates with modern CRS and PMS systems. The integration enables C5 to present up-to-the-minute hotel information and room availability to the Reservations Sales Associate, in a specifically curated manner. All this ensures associates are fully knowledgeable about your property and able to confidently assist your prospective guests.

Brandon Burtis,
Corporate Director of Revenue,Pacifica Hotel Group

“C5 is unique to Topaz compared to the other services we looked at.”

“Their team is driving consistently higher ADR than what we’re seeing in a lot of our other channels, which is a testament to the personable component of the voice channel that you don’t get online.”

Brandon Burtis,
Corporate Director of Revenue,
Pacifica Hotel Group

Brandon Burtis,
Corporate Director of Revenue, Pacifica Hotel Group

“C5 is unique to Topaz compared to the other services we looked at.”

“Their team is driving consistently higher ADR than what we’re seeing in a lot of our other channels, which is a testament to the personable component of the voice channel that you don’t get online.”

Brandon Burtis,
Corporate Director of Revenue,
Pacifica Hotel Group

Choose C5 for your hotel reservation department.

C5’s highly intuitive layout minimizes the time it takes between a question and a confident response, empowering your agents to focus on the caller. With real-time data taken from C5’s Booking Builder and Information Resource modules, your agents can keep customers engaged by sharing your hotel’s unique benefits and value proposition. In short, C5 makes it easy to build a genuine rapport with each customer and effectively capture more revenue for your property.

Choose C5 for your hotel reservation department.

C5’s highly intuitive layout minimizes the time it takes between a question and a confident response, empowering your agents to focus on the caller. With real-time data taken from C5’s Booking Builder and Information Resource modules, your agents can keep customers engaged by sharing your hotel’s unique benefits and value proposition. In short, C5 makes it easy to build a genuine rapport with each customer and effectively capture more revenue for your property.

Paula Woods,
Senior Training Supervisor

“The greatest benefit of C5 is how super user-friendly it is.”

“The ease of using and maneuvering through the system helps the call flow move smoothly from start to finish. You’re able to describe and sell the hotel as well as answer in-depth knowledge based questions about the property without having to click out of the system. It prompts us to connect with the caller, and understand their reason for travel prior to displaying availability which I believe helps the caller feel welcomed and heard on a more personal level.”

Paula Woods,
Senior Training Supervisor

Paula Woods,
Senior Training Supervisor

“The greatest benefit of C5 is how super user-friendly it is.”

“The greatest benefit of C5 is how super user-friendly it is. The ease of using and maneuvering through the system helps the call flow move smoothly from start to finish. You’re able to describe and sell the hotel as well as answer in-depth knowledge based questions about the property without having to click out of the system. It prompts us to connect with the caller, and understand their reason for travel prior to displaying availability which I believe helps the caller feel welcomed and heard on a more personal level.”

Paula Woods,
Senior Training Supervisor