At Topaz, our High-Tech High-Touch chat services use the collaborative approach of our AI-powered virtual assistant, Ressie™, backed by our seasoned hotel Reservations Sales Associates, who are already well-versed in servicing hotels through the voice channel.

A more effective website through the use of Ressie

• Responsive Digital Communication:
  • With Ressie, the Topaz AI Chatbot, your website visitors can engage in seamless interactions and receive quick responses to inquiries and requests.
    
• Multi-language Capability:
  • Ressie can understand and respond in most major foreign languages.
    
• Real-Time Interaction:
  • Visitors chatting with Ressie get answers to their questions in real-time, or they can choose to chat with a live Reservations Sales Agent 24 / 7 / 365, in order to resolve a booking issue or make a special request.
    
• Enhanced Accessibility:
  • Increase website visitor satisfaction by providing multiple channels of communication: The visitor can chat with Ressie, connect via Live Chat, or talk with a Reservations Agent 24 / 7 / 365.

Keep your website visitors engaged

• Quick Answers to questions:
  • With Ressie, your future guests can get instant answers to questions about rooms, services, or bookings, keeping them engaged.
• Personalized Suggestions:
  • Ressie offers tailored recommendations based on guest preferences, such as room upgrades, hotel venues or nearby attractions.
• Booking Help:
  • If your website visitor encounters an issue while making a reservation, a Live Chat Reservation Sales Associate is there to provide real-time support, 24 / 7 / 365, ensuring a smooth experience while maintaining engagement with your future guest.

Promote direct bookings; don’t lose your visitor to an OTA

• Offering incentives to book directly:
  • Ressie can present exclusive deals and perks to your website’s visitors, encouraging them to book directly with you.
• Preferred Pricing:
  • Live Chat Reservation Sales Associates are available to offer book-direct pricing options and explain booking policies, to encourage your website visitor to reserve their room directly with you.
• Website Visitor Support:
  • Live Chat Sales Associates provide instant support for visitors navigating the booking process, to help them overcome any hurdles and encourage them to complete their reservation directly on the hotel website.

Ressie and Live Chat staff are available 24/7/365

• 24/7 Availability:
  • Ressie and live chat Reservation Sales Associates are available any time, providing immediate assistance to visitors regardless of the hour, day or night.
• Instant Support:
  • Visitors are offered instant support with answers to their inquiries, ensuring a seamless booking experience and fostering trust in the hotel’s commitment to customer service.

Website visitors can move from Live Chat to a Voice Call with their dedicated Live Chat Agent

• Effortless Transitions:
  • While most engagements are handled by Ressie or through Live Chat, guests have the option to seamlessly transition to a voice call with their dedicated Live Chat Agent, ensuring flexible and tailored assistance.
• Choice of Communication Path:
  • Guests can choose their preferred mode of communication, using Live Chat for convenience while having the option to transition to a Voice Call for more detailed discussions or providing payment details to complete a booking.
• Versatile Assistance:
  • With the flexibility to engage primarily through Live Chat, while retaining the option for Voice Calls, guests receive versatile assistance that caters to their varying communication preferences, ensuring a personalized experience.

Reliable Information Resource

• Comprehensive Resource:
  • Inquiries are addressed using information from the Topaz Hotel Resource, a comprehensive database, ensuring thorough and accurate responses and eliminating AI hallucinations, thus ensuring a successful user experience.
• Reliable Answers:
  • Use of the Topaz Hotel Information Resource guarantees reliable and up-to-date information, empowering Ressie as well as our Live Chat and Voice Agents to provide accurate responses that meet guest needs effectively.
• Enhanced User Experience:
  • By leveraging the Topaz Hotel Information Resource, visitors receive consistent and accurate answers to their inquiries, contributing to an enhanced overall experience during their interaction with the hotel website.

Our Hotel Reservation Sales Associates help convert your website visitor into a future guest

• Personalized Connection:
  • Our Reservation Sales Associates, trained in the hotel reservations sales process, excel at building genuine connections that naturally guide visitors towards becoming future guests.
• Trust-Building:
  • Our Sales Associates prioritize genuine communication, attention to visitor needs and sharing information about the hotel’s unique attributes, thereby fostering trust through authentic engagement.
• Authentic Engagement:
  • Through sincere interactions, our Reservation Sales Associates create meaningful connections with visitors, instilling confidence and enthusiasm about their potential stay, leading to genuine conversions based on trust and mutual understanding

Ressie and our interactive Live Chat engagement paths are seamlessly added to your website